Everything You Need to Know Before Getting Started

We understand that reaching out for mental health support can feel overwhelming. That’s why we’ve compiled clear answers to the most common questions about our services, process, and what to expect.

Most Asked FAQs

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How do I book a session?

We offer secure, confidential therapy sessions via video call or phone for those who prefer remote care. - Start with a Free Consultation!

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How much do sessions cost?

Prices vary depending on the service type and duration. After your initial consultation, we’ll provide a transparent quote based on your agreed care plan. - Get a Personalised Cost Estimate!

Speak to a Care Coordinator

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What kinds of therapy do you offer?

We provide a wide range of evidence-based therapies, including CBT, DBT, trauma therapy, addiction treatment, family therapy, and psychiatric consultancy.

Explore All Our Services

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Do you offer remote or in-person sessions?

We offer both. Many clients begin online and transition to in-person care or a hybrid plan based on their needs.

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Is my information kept confidential?

View Policy

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Can I change therapists or service providers later?

Yes. Your comfort and progress are our priority. If a change is needed, we’ll support you with the transition.

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What if I’m in crisis?

Contact Our Team

Others FAQs

Yes, we provide specialist support for young people, including adolescent therapy, family counselling, and child psychiatry.

All our clinicians are accredited by governing bodies such as the HCPC, BACP, NMC, and GMC, and have extensive experience in their fields.

Yes. We specialise in post-hospital discharge support, offering both clinical oversight and in-home care to ensure a smooth transition.

Pricing depends on the type of care required. During your free consultation, we’ll provide a personalised plan with transparent pricing.

Yes. We offer family consultation and intervention planning, and in some cases, assertive outreach care for those in crisis or at risk.

We do offer 24/7 support packages for clients with complex needs, including around-the-clock nursing and crisis intervention.

Our team delivers a range of modalities including CBT, DBT, psychodynamic therapy, trauma-informed therapy, and solution-focused approaches.

Yes. Client confidentiality is a cornerstone of our service. All data is handled according to GDPR and medical confidentiality standards.

During your free consultation, we’ll assess your needs and recommend the right blend of therapy, psychiatry, and/or care.

In most cases, we can arrange your first session within 48 hours.

Yes, we work with most major private insurers and also accept direct payments.

Yes. If you or a loved one needs urgent mental health care, we provide rapid response solutions.

Absolutely. We offer secure, confidential therapy sessions via video call or phone for those who prefer remote care.

Let’s Talk About
Your Well‑Being

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Reaching out is the first step toward feeling better. Schedule a free, no-obligation
consultation today to find the right path forward.
Start Today – Take the First Step